WhatsApp Business rollouts
Official API setup, templates, routing, and agent workflows.
Delivery model
Four stages from discovery to support
Each stage has a clear purpose, agreed outputs, and regular check-ins so stakeholders know what to expect before, during, and after launch.
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1
Understand
We review your channels, teams, integrations, compliance needs, bottlenecks, and success measures. Stakeholders align on what the platform must improve for customers and internal teams.
What you receive
- Current-state channel and workflow map
- Roles, handovers, and reporting requirements
- Constraints, risks, and success measures agreed
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2
Design
We define workflows, user roles, automation rules, reporting requirements, and a phased delivery plan. You see how agents, supervisors, and managers will use the system before build begins.
What you receive
- Workflow and routing design
- Integration and reporting specification
- Phased delivery plan with milestones
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3
Build
We configure platforms, develop integrations, and prepare dashboards, chatbots, templates, and test plans. Regular demos keep stakeholders informed as configuration takes shape.
What you receive
- Configured platform and integrations
- Templates, automations, and test scenarios
- Training material and launch checklist
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4
Support
We launch with training and monitoring in place, then provide ongoing support and reporting reviews. Adjustments are expected as volumes, teams, and requirements evolve.
What you receive
- Go-live support and agent training
- Post-launch monitoring and issue resolution
- Reporting reviews and improvement cycles
What you receive along the way
- Documented scope, assumptions, and milestones before build begins
- Regular check-ins, demos, and testing cycles with stakeholders
- Training, documentation, and support arrangements for launch
Common engagements
Most projects combine elements from our solutions catalogue. These are typical starting points for discovery discussions.
Unified inbox projects
Shared queues, ownership, and supervisor visibility across channels.
Automation programmes
Chatbots, triage, follow-ups, and alert routing connected to your systems.
Lead and CRM integrations
Capture, qualify, and route enquiries with source tracking and reporting.
Reporting and alert systems
Dashboards, security notifications, and operational visibility for managers.
Custom software delivery
Portals, middleware, and bespoke tools where standard products fall short.
Plan your project with our team
Contact Answer to arrange a discovery discussion.