When client engagement matters, it is important to cover all possible communication channels
With combined experience of more than 60 years in the mobile communications industry, Answer is brought to you by individuals and companies who have helped pioneer many of the industry’s ground-breaking technologies. These include some of the very first WASP’s in South Africa.
Answer brings a phenomenal change to the communications industry.
As an inbound leads management service provider, Answer’s host of unique tools provide a seamless and reliable method of harnessing the power of existing communication technologies to allow your client to make contact with you – covering all aspects of traditional inbound communication channels such as SMS, Please Call Me and Missed or Dropped Call services.
Direct inbound SMS messages to a platform of your choice.
Leverage the free-to-use Please Call Me services to allow clients to make contact with you.
Utilise a central contact number and capture inbound failed call attempts without losing a single lead.
85% of mobile subscribers in South Africa utilise the prepaid billing model, of which over 40% are classed within the lower-income bracket.
These lower-income consumers often prefer to make use of the free-to-use Please Call Me (PCM) service offered by all major Mobile Network Operators, due to insufficient airtime to make a phone call.
The very same consumers attempt to make contact with companies by use of the PCM service, only to find that this communication channel is not catered for.
But what if, for the very first time, you’re able to leverage this as a simple and cost-effective (free) way for your clients to get in touch with you?
Our unique Inbound Please-Call-Me solution offers you the opportunity to harness this free service as an additional inbound communication channel and allow your clients to make contact with you – at no cost to them.
What’s more, is that all PCM services are directed towards one or more platforms of your choice – whether it be an existing CRM, email accounts, Third Party API or FTP site.
of mobile subsribers in South Africa utilise the prapaid billing model.
Please-Call-Me (PCM) messages are sent each day.
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Whilst instant messaging services, social media and emails are an effective (and preferred) way of handling inbound queries, the fact remains that a large portion (40% 1) of mobile subscribers in South Africa do not own a smart phone that is capable of engaging on these platforms or technologies.
Setting up Short Messaging Services (SMS) as an additional inbound communication channel, allows your clients to make contact with you, irrespective of what mobile handset technology they utilise or own.
Traditional client-to-company communications are funneled through the company’s switchboard. The problem is that some clients face difficulty getting in touch with you either because of poor network reception (dropped calls), or through getting lost among the switchboard IVR journey.
Answer’s unique missed / dropped call service provides an effective solution to get back in touch with clients in these scenarios. This not only provides for better service quality, but also eliminates potential missed opportunities.
+ 27 861 444 333
info@answer.co.za
Contact us today to book a consultation and allow us to help you find the best solution to your requirements.
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