Introduction

Welcome to Answer Co Za Pty Ltd. By accessing and using our website, engaging with our services, or entering into any agreements with us, you agree to be bound by the following Commerce Policy. Please read this policy carefully before proceeding.

General Information

This Commerce Policy governs the use of our website and the provision of services offered by Answer Co Za Pty Ltd (“we,” “us,” or “our”). It forms part of the agreement between Answer Co Za Pty Ltd and you (“you,” “your,” or “the client”). By using our website and services, you agree to comply with the terms outlined in this policy.

Services Provided

We offer a range of bespoke services designed to meet the evolving needs of our clients. Our services may include, but are not limited to, the following:

• Custom software and system development
• Business system integration, including platforms like WhatsApp Business
• Lead management and customer relationship management (CRM) solutions
• Chatbot design and implementation
• Artificial intelligence (AI) and machine learning solutions

We may introduce new services, modify existing ones, or discontinue services based on market demand and client needs. You acknowledge that the nature of the services we provide may evolve over time, and this policy is designed to cover all such services, both current and future.

Account Creation

In order to engage with certain services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain the confidentiality of your account and password.
• Notify us immediately if you suspect any unauthorised access to your account or services.

Service Engagement and Payment

When engaging with our services, you agree to the following:

• Service Agreement: All services provided by Answer Co Za Pty Ltd will be outlined in a Service Agreement or similar document, which will detail the scope, pricing, and delivery expectations for each project or service.
• Pricing and Payment: Pricing for each service will be clearly outlined in the Service Agreement. Payments for services may be required in advance or based on milestones. We accept payments via [list of payment methods, e.g., bank transfer, credit card, PayPal, etc.].
• Non-Refundable Payments: Due to the nature of our services, payments for work already completed or services already rendered are generally non-refundable unless otherwise stated in the Service Agreement.

Project Timelines and Deliverables

We provide estimated timelines for each project, but these may vary depending on the complexity of the requirements, client feedback, and other unforeseen factors. You agree to provide all necessary information, feedback, and access to relevant systems to allow us to deliver the services effectively. Upon completion of the project, we will provide the final deliverables as agreed in the Service Agreement.

Confidentiality and Data Protection

We take data protection seriously. All client data, including proprietary information and business requirements, will be kept confidential and not disclosed to third parties without prior consent, unless required by law. Our Privacy Policy outlines how we handle your personal data, including collection, storage, and processing practices.

Intellectual Property

Unless otherwise agreed, all deliverables created for you during the engagement (including software, designs, and documentation) remain the property of Answer Co Za Pty Ltd until payment has been received in full. At that point, ownership of the deliverables will be transferred to you. For certain services, you may be granted a non-exclusive, non-transferable license to use the deliverables as specified in the Service Agreement.

Termination of Services

We reserve the right to suspend or terminate services if you violate the terms of the Service Agreement, fail to make timely payments, or if we encounter any conflict of interest or other ethical concerns that would prevent us from continuing the engagement. In the event of termination, any work completed up to that point will be invoiced, and you agree to pay for the work done.

Limitation of Liability

To the fullest extent permitted by law, Answer Co Za Pty Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability to you for any claim related to our services is limited to the total amount paid for those services.

Changes to the Commerce Policy

We may update this Commerce Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes. The updated policy will automatically apply to any new services we offer or existing services we modify.

Contact Us

If you have any questions about this Commerce Policy, please visit our Contact Us page for further assistance.